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FAQ
Q1. Is My Personal Information Kept Safe & Private On Silear?
Your personal information is kept safe
& private on Silear and in no way will we give it away.
Click here to read our Privacy Policy in full.
Q2. How Do I Place An Order?
You can view our entire product range at
your ease. If you already know what you are looking for, you can breezily
browse through our categories or use the Search function on our webpage.
Once you have selected an item, choose
the color, the size and the quantity, and click on the 'Add to Cart' button.
Review the items in your CART by clicking the 'CART' link on the top of the
page.
When you confirm your selected items to
purchase (including discount, donation, delivery time and greeting card), you
will be asked if you want to place your order with or without a customer
account. We genuinely suggest you checkout with an account as you will be able
to benefit a lot.
The last step provides you with a
general-view of your order and allows you to edit your billing address and
shipping address.
Once you have successfully placed your
order and finished the payment, you will receive an order confirmation e-mail.
Please note that this e-mail only confirms the receipt of your order. You will
receive a separate confirmation e-mail when the order is dispatched. If you
need support or any problem should occur, please write us an email at service@silear.com.
Q3. Why Can't I Receive Emails From Silear?
Emails from Silear may be blocked from
your mailbox, or you may find them in Spam. Also, please make sure you
registered your Silear account with a correct email.
Q4. Is It Secure To Pay An Order On Silear?
It is definitely safe and secure to pay
your order on Silear.
Q5. I Like This Product, But It's Out Of
Stock, What Should I Do?
You will get refunded in 48 hours if you
ordered the product out of stock.
Q6. How Do I Know If My Order Is Being
Processed?
Once you receive the Order Confirmation
email, you will know that you order will be processed.
Q7. Can I Change My Order After I Place
It?
We sincerely remind you to check your
CART carefully before finalizing the order. And you may write us an email
at service@silear.com for help if you want to change
your order after it's placed.
The order can’t be changed after it's
shipped.
Q8. Can I Cancel My Order?
You can’t cancel your order after the
receipt of Order Confirmation. Please write us an email at service@silear.com for help if you need help to
cancel your order.
If the order is already shipped, we
can’t cancel the order for you, either.
Q9. Can I Change The Shipping Address
After I Place My Order?
You can write us an email at service@silear.com for help if you want to change
your shipping address before the order is shipped.
If the order is already shipped, sorry,
we can’t change the address for you. In that case, please keep a close eye on
the tracking information and contact the shipping company when the time is
right.
Q10. Which Countries Does Silear Ship
To? Is It All Free?
We free ship worldwide, no minimum
purchase! We are continuously expanding our business to more areas all around
the globe.
Q11. Do You Offer Free Shipping?
Yes, all free shipping.
Q12. Will There Be Tax Or Duty? What If
The Customs Contacts Me?
Usually there's no tax or duty fee for
our customers, we will do our best to avoid them. But we can’t guarantee it
because of the different policies in different countries.
Q13.Will I Get A Confirmation When The
Order Is Shipped?
We will send you a Shipped Confirmation
email when the entire order is shipped out.
Q14. How Soon Can I Get My Order?
It normally takes 24 hours for us to
process your order before dispatching, then usually another 7~15 days to be
delivered to you. We will do our best to minimize the potential impact of any
processing delays.
Q15. How Can I Track My Order?
We will update the tracking number as
soon as possible after the order confirmed.
Q16. Do You Ship To PO.BOX Address?
No, we don't ship to PO.BOX address,
please write a correct delivery address in your order.
Q17. What Should I Do If I'm Interested
In Working With Silear?
Please write us an email at service@silear.com if you are interested in working
with us.
Q18. Questions Related Wholesale?
Please write us an email at service@silear.com if want to do wholesale from Silear.
